Cancellation Policy

Last updated: 13 June 2026

NexusHalls is a venue-discovery platform. We help you find, compare and enquire about banquet halls, kalyana mandapams, marriage gardens, hotels and resorts across Tamil Nadu. We are not the operator of these venues. Bookings, advance payments and the cancellation terms that apply to them are arranged directly between you and the individual venue vendor.

1. How Cancellations Work

When you submit an enquiry through NexusHalls, we pass your details to the relevant venue so they can respond with availability, pricing and their own terms. If you go on to book and pay, you enter into an agreement directly with that vendor.

• Enquiries are free and non-binding. Sending an enquiry does not create a booking, reserve a date or commit you to any payment.
• A booking exists only once the vendor confirms it — usually after an advance payment is made directly to the vendor.
• Cancellation rules are governed by the vendor. Each venue decides its own notice periods, deductions and refund eligibility.

2. Requesting a Cancellation

If you need to cancel a confirmed booking, the fastest route is to contact the venue vendor directly using the contact details they shared when your booking was confirmed.

• Contact the venue first. Reach out in writing (message or email) so there is a clear, dated record of your cancellation request.
• Quote your booking details. Include the venue name, event date, the name the booking was made under and any reference the vendor gave you.
• Need help reaching the vendor? If you cannot get a response or you originally connected through us, our support team can help you make contact. We facilitate communication, but we cannot approve a cancellation or authorise a refund on the vendor's behalf.

3. Refunds & Advance Payments

Any advance or booking amount is paid directly to the venue vendor, and refunds are therefore processed by that vendor under their own policy. NexusHalls does not hold your payment and does not issue refunds for venue bookings.

• Whether an advance is fully refundable, partly refundable or non-refundable depends entirely on the vendor's terms.
• Some vendors apply a fixed cancellation charge; others deduct a percentage based on how much notice you give.
• Refund timelines and methods (bank transfer, original payment method, etc.) are set by the vendor. Ask them to confirm the expected timeframe in writing.

4. Indicative Timeframes

The tiers below are a generic, illustrative example of how some venues structure cancellation charges based on notice given. They are not the policy of NexusHalls or of any specific venue. Your actual terms are whatever the vendor states for your booking.

Indicative only — actual terms are vendor-specific and may differ entirely.

Notice before event date	Typical example outcome
More than 60 days	Larger share of the advance may be refundable
30 to 60 days	A partial refund or partial deduction may apply
15 to 30 days	A smaller refund, with a larger deduction, is common
Less than 15 days	Advance is often non-refundable

Treat these as a rough guide only. Confirm the real notice periods and deductions with your venue before paying.

5. Force Majeure

Events outside reasonable control — such as natural disasters, severe weather, government orders, public-health restrictions or other unforeseeable circumstances — may make an event impossible to hold as planned. In these situations many vendors offer to reschedule the date rather than refund, but how a force-majeure event is handled is decided by the vendor and the terms you agreed with them. NexusHalls is not liable for losses arising from such events.

6. Changes to This Policy

We may update this policy from time to time to keep it accurate and clear. The latest version will always be available on this page, with the revision date shown above. This policy explains how NexusHalls facilitates enquiries — it does not override the specific terms agreed between you and a venue vendor.

7. Need Help?

If you are unsure who to contact or you need help reaching a venue about a cancellation, our team is happy to assist.